Privacy Policy

Last updated: January 1, 2025

Introduction

Crown Coins Casino ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By accessing or using Crown Coins Casino, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.

Information We Collect

We collect information you provide directly to us when you create an account, including your name, email address, date of birth, and mailing address. We may also collect information about your use of our platform, including game play history and transaction records. This information is used solely to provide and improve our services.

We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

If you choose to connect a third-party account (such as a social media platform) to your Crown Coins Casino account, we may receive certain profile information about you from that platform. The information we receive depends on your privacy settings with the third-party service.

How We Use Your Information

We use the information we collect to create and manage your account, process transactions, verify your identity, and provide customer support. We may also use your information to send you promotional communications, respond to your inquiries, and notify you about changes to our services or terms.

We use data analytics to improve our platform, optimize user experience, and develop new features. Aggregated and anonymized data may be used for research and statistical purposes without restriction. We will never sell your personal data to third parties for their own marketing purposes.

We may use your information to comply with applicable laws, regulations, legal processes, and government requests. We may also use your information to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. We may also share your information in connection with a merger, acquisition, or sale of all or a portion of our assets.

We may share aggregated or anonymized information that does not directly identify you with third parties for industry analysis, demographic profiling, marketing, and other business purposes. This information cannot be used to identify you personally.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database. Access to personally identifiable information is restricted to only those employees who need it to perform a specific job function.

While we use commercially reasonable efforts to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. We maintain an incident response plan to address potential security vulnerabilities and breaches promptly and effectively.

Your Rights and Choices

You have the right to access, update, or delete the personal information we hold about you. You may update your account information at any time by logging into your account settings. If you wish to delete your account, please contact our support team. Please note that some information may be retained for legal, regulatory, or legitimate business purposes.

You have the right to opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications. You may also contact us directly to opt out. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your account and our services.

Depending on your location, you may have additional rights under applicable data protection laws, such as the right to data portability, the right to restriction of processing, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on our platform to help customize and improve your experience. When you access our platform, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default; however, you can remove or reject cookies in your browser's settings.

We use cookies to understand and save user preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can opt out of certain tracking technologies by adjusting your browser settings or using industry opt-out tools. Please note that opting out of certain cookies may affect the functionality of our platform.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team at privacy@crowncoinscasino.com. We will respond to your inquiry within a reasonable timeframe.

You may also reach us by mail at: Crown Coins Casino Privacy Team, c/o Sunflower Limited, PO Box 5116, Fredericksburg, VA 22403-5124. Please include "Privacy Policy Inquiry" in the subject line of your correspondence.

If you believe we have not addressed your concern satisfactorily, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we can try to resolve your concern directly.